Blog

Customer Service Matters

Customer Service Doesn't Have to Be a Misnomer Let's talk about customer service. My department is customer relations. That's what I do – relate to customers. I'm in a technical field but what I really do is talk to people. Sometimes I'm amazed by how many people in how many...
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The Best Time to Replace a Phone System is Now

An Ounce of Prevention... You've surely heard the phrase “an ounce of prevention is worth a pound of cure.” You may even know who originally said it. It's been used in many scenarios and environments since it's original inception and it generalized out well. The phrase is certainly relevant to...
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4 Reasons We’re at Our Busiest

The Best Time to Save Money on Equipment Is it really the most wonderful time of the year? Well, reasonable people can disagree on that. But for RCI and others in our line of work, it often is at least one of the busiest. Why is year end so busy?...
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Telephones: The Original Disruptive Technology

Out of the Mouths of Centurions       In November 2014, the Roanoke Times published an article by reporter Zach Krizer about Centurion resident of Wirtz, Virginia Rosa Beckner. The article was written to commemorate her supercentenarian birthday. She turned 111 on November 11, 2014 or 11/11. In the...
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Happy Thanksgiving

We're Thankful for 40 Years Doing Business With You     This Thursday, we get together with family and friends to celebrate. RCI will be closed but not far from our minds at our tables. It will be among the many things we're thankful for this year. Thanksgiving is a...
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Meet the Best and Most Affordable Telephone System

ESI – A Love Story We spend most of our time in this blog giving general technology advice. Today we'd take some time to introduce you to our telephony manufacturer-partner, ESI. ESI, (Estech Systems Inc.) is a 30 year old telephony company based out of Plano, Texas. RCI was first...
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A Classic Story Retold

Find A Telephony Provider who Provides Equipment and Service There's an often told story. It goes back through many cultures into folklore of various countries and has been retold in modern times through various television episodes. It goes like this:Your protagonist needs something. The protagonist goes to a person to...
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The Importance of Structured Cabling Infrastructure

Your Network's Backbone We've seen some bad cabling. Often we're brought in to clean up somebody else's shoddy job. While we're happy to help you, we'd rather give you a good cabling job from the start. RCI has been doing quality cabling for almost 40 years. And while you might...
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Does Your Technology Work for You?

Telephone Systems and Computers Should be Easy to Use Did you ever get a new product that comes with an instruction manual the size of a novel? Or have your computer tell you that it will shut down in 30 seconds to update so finish up what you're doing? Did...
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You’ll Have to Buy a New One…

Good Service is the Key to Keeping a Good Product Longevity is one of the most important considerations in every business purchase. A phone system is an investment. Like central air, cabling or electrical infrastructure it's not something you want to have to replace every few years. It's better to...
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