Blog

There’s a decent possibility you or someone you know works or has worked at a call center. That’s partly because the definition of a call center has changed, and with it, so have advanced call center features, including ones you may not realize are already part of your IP phone...

Even if you don't have a brick-and-mortar storefront where people come to shop, chances are, on occasion, you will have visitors to your office. When they arrive, you probably show them around, introduce them to people, and maybe show off something special. But one place you probably don't share, no...

What is the benefit of having video storage for your surveillance? You may think that any business with a surveillance system also has video storage, but there are two kinds of surveillance (aka CCTV) systems: those with and those without storage. Some systems are set up to be monitored in...

If there's an unsung hero of RCI's business technology service offerings, it would have to be pulling cable. We've been pulling cable in Roanoke for about four decades, almost since the founding of RCI in the late 1970s. Though we've introduced ourselves as an IT company, a business technology company,...

You don’t have to look far to see that phones have come a long way! And you may be thinking that we’re referring to smartphones, but it applies for business phone systems as well! Many of the modern business phone features were considered cutting edge not long ago. Often times...

Small businesses are the backbone of the economy and the community, and many small business owners feel like they have to do it all. It's easy to understand this with employees' livelihoods on your shoulders and balancing a budget, but never forget how valuable your time is, too, both intrinsically...

If you’ve ever purchased or looked into security or surveillance systems for your business, you’ve probably come across the phrases DCJS License or DCJS Certified. And if you haven’t gotten super serious in the selection process yet, you may wonder what those letters mean and why they matter. Fear not!...

Nearly half of all employed Americans work for small businesses. But small businesses can meet a lot of things – everything from a one-person show to a 1500-person business! But as much as those businesses differ, they also have a few things in common, like the necessity of local IT...

It’s a New Year with New Tech but the same old story. Businesses continue to be on the front end of developing technology while we question the ethics of some changes and get frustrated with the speed (or lack thereof) of others. So, let’s talk business tech trends from 2023...

Every business is different, so therefore, so is every business telephone system. But, even though we combine them differently, there are some general phone system features that are either/or. In almost 50 years of business, RCI has identified some common business telephone questions that we are asked on a fairly...