Blog

The Good News About Blocking Spam Calls

Many SPAM Calls Start with A Roundabout Meandering Introduction   At the height of lockdown, Americans were streaming a lot of television. Although much new content was produced, viewer hunger tended to gravitate toward comfort food comedy nostalgia. And the number one program people streamed was The Office, the American...
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Handling Increased Business with 2 Telephone Automation Features

More Business is Great! If You Can Handle it...   Across Virginia, pandemic restrictions have been winding down. Crowds have increased. We’re seeing fewer masks. Capacity limitations have been removed. And with the restriction wind down has come a pick-up in business. Having additional customers is always a positive development!...
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Do You Have Modern Simple Voicemail?

If You Don't Have Simple Voicemail, You're Probably Not Using It to Its Fullest Potential Have you ever received a letter or bill addressed to your home address but to a person who doesn't live there? Addresses don't move with people and sometimes updating a particular company or even friend...
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Cybersecurity and 6 Easy Ways to Prevent Hacking

Isn't Cybersecurity Fun? If you are a regular reader of the RCI blog, you may notice that today’s blog is a little late. Why? Our site was down earlier in the week. Why? The host of our site, one of the leading hosting sites in the world was having “connectivity...
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What Is the 1 Indispensable Call Logging Feature You Don’t Have?

Call Logging We’ve all been there. You hang up with a customer and say, “Gee, I wish I recorded that.”  Maybe things went poorly. Maybe you’re having a difficult time remembering a date, time, or name. Maybe you need a coworker or supervisor to weigh in on something and you...
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Choosing An IT Company the Right Way: 4 Key Questions

Choosing an IT Company Good help is hard to find... Its hard to find companies that will take good care of you. That's true whether you’re selecting a pediatrician for your child, your regular lunch spot or a service provider for your business. But when it comes to a major...
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Is Safety Really Number 1? Safe Workplace Technology

Safety First? Well, not always it seems...   Safe Workplace Technology The old adage “Safety First” is a good one to live by.  But at work, sometimes safety can take a back seat to profit or efficiency. It’s not alway deliberate negligence (to coin an oxymoron). Sometimes in the rush...
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The Magnificent 7 Business Telephone Users You Meet in… Business

The 7 Business Telephone Users RCI has been in business providing and servicing telephone equipment in the greater Roanoke Valley, Southwest and Central Virginia for over 40 years. When you’ve been in business that long you come to know customer needs. Every business telephone user is different but you come...
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Can You Name 1 Time You Loved Being on Hold?

Waiting On Hold On the Telephone The Blog Will Be With You In a Moment We Care About Your Readership Don't you love being put on hold? The music? The uncertainty? Maybe even the dead air?  The modern world is one of instant gratification. If you need an answer, you...
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The Best Cell Phone Integration for Business Communication

Cell Phone Integration for Business Communication Cell Phone Integration Is Now Essential Can you hear me now? Like it or not, cell phones have become ubiquitous in our lives. As unexpected disconnections, excessive clipping and garbled audio became commonplace and an acceptable part of communicating, inevitably cell phones began to...
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