Why Can’t I Just Use My Cell Phone? Although the first mobile phone available to the public was released by Motorola in 1973, they first gained notice in the United Stated in the 1980s and didn’t really take off in popularity until the 1990s. Since then, predictors have proclaimed the death of the […]
Continue readingCategory Archives: Features
Background Music On Hold and In Person
Silence Isn’t Always Golden Background Music I used to be in radio. I wasn’t a DJ though. I helped produce a show that gave parents help in raising their children. Though I would pick out the bumper music (the music that plays in or out at the end of a clip) the truth is, my […]
Continue reading3 Ways Your Phones Are Losing You Money and How to Stop It
Have you counted the cost? Should I phone a friend or walk away with the money? Your telephone system is an integral part of your business, but so are your finances. A business shouldn’t have to choose between the two. Unfortunately, many have been put in such a situation for a wide variety of reasons. […]
Continue readingPhone System Features That Measure and Improve Your Customer Service
Your Service is Your Product How do you know if your employees are doing a good job with customers? We spent the last two blog posts talking about ways a phone system can add or subtract from a customer experience. But the most important factor in whether your customers are happy with your company or […]
Continue readingThree Telephone Features That Add Value to Your Customer Experience
Pluses and Minuses: Part 2 When a customer calls in to speak to someone at your company, it’s a lot easier to give them a bad experience than a good one. Over the course of a phone call, there are many opportunities to ruin a customer experience or keep it on track: Customer service plays […]
Continue reading