Affordable, Productivity-Enhancing Features When RCI started in the late 70s, we were a custom-engineering firm that designed equipment to allow telephone systems to do things they weren’t built to do. Over time, as telephone systems became more sophisticated, we shifted into the sales and service of telephone systems and other technology because phone […]
Continue readingAuthor Archive: Anthony Giorgetti
What is Managed IT?
You Can’t Afford Not to Have Managed IT One phrase that has become ubiquitous in the last few years is managed IT services. You’ve probably heard it. You may have some idea what it means. You may also have some questions. Managed IT services can mean a lot of things. The website tech terms […]
Continue readingCustomer Service Matters
Customer Service Doesn’t Have to Be a Misnomer Let’s talk about customer service. My department is customer relations. That’s what I do – relate to customers. I’m in a technical field but what I really do is talk to people. Sometimes I’m amazed by how many people in how many fields don’t take the time […]
Continue readingThe Best Time to Replace a Phone System is Now
An Ounce of Prevention… You’ve surely heard the phrase “an ounce of prevention is worth a pound of cure.” You may even know who originally said it. It’s been used in many scenarios and environments since it’s original inception and it generalized out well. The phrase is certainly relevant to our area of expertise – […]
Continue reading4 Reasons We’re at Our Busiest
The Best Time to Save Money on Equipment Is it really the most wonderful time of the year? Well, reasonable people can disagree on that. But for RCI and others in our line of work, it often is at least one of the busiest. Why is year end so busy? We haven’t done a formal […]
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