RCI is proud to be a trusted VOIP phone systems dealer in the state of Virginia and beyond! While we’ve seen phone system technologies come and go over the years, it’s clear that VOIP is here to stay and is the preferred phone system solution for businesses across virtually every industry.
For those who may not be aware, VOIP stands for Voice Over Internet Protocol. These business phones function entirely over internet infrastructure and cloud servers. Unlike their predecessors, which relied on a central physical private branch exchange housed in a central physical location, VOIP-based systems are far more scalable, flexible, and better suited for remote work. What makes it so ideal? Today, we’re flexing the many features of VOIP phone systems.
Call Management Features
One function masterfully integrated throughout the VOIP phone system is smart call management. When your company receives calls, especially at a high volume, you want to be intentional about the messaging they encounter upon calling, where their call is directed, and ultimately, that their needs are properly satisfied. It is all a reflection on your company’s reputation!
Today’s business telephone systems come natively equipped with features that ensure a smooth experience for the duration of the call. It starts with auto-attendants that interpret a customer’s dial or verbal input and direct them to a specific department, sub-menu, or interface. For example, when you call a car insurance company and need to be connected with the claims department, it’s the auto-attendant that ensures your call is routed accordingly.
On The Go?
With the popularization of remote work blurring the line between personal and professional life, it’s a tall order to escape work outside of working hours. The overuse and oversharing of personal phone numbers certainly haven’t helped.
While it won’t be the fix to stop you from working long hours, VOIP phone systems help set some much-needed boundaries. No more handing out your personal number just to be accessible. Modern systems allow your business calls to follow you without intruding.
Whether you’re traveling, running errands, or it’s just after 5 o’clock when work is supposed to end, VOIP phone systems offer mobile apps to intertwine your desk lines and mobile device without making you feel too tied down. That means wherever you work, you can answer from your business line, but only when you want to (or if work requires you to do so).
Can You Say That Again…and Again?
Who likes multi-tasking? While it’s a valuable skill, it’s easier said than done to take thorough notes of a phone call without letting a few pieces of information slip through the cracks. Whether it’s for quality assurance or simply to have the facts straight, it is valuable to know what happened during the call, what mood your customer was in, and whether anyone followed up.
VOIP phone systems come equipped with call recording, which is quite helpful. However, in recent years, manufacturers have one-upped themselves with smart features like live transcription, converting every word into searchable text, voicemail-to-text, and sentiment analysis.
That’s right, the smart features can even gauge the tone of your callers and employees, which is valuable for addressing concerns and directing how your team interacts with callers.
Eyes on Everything
From a management perspective, VOIP phone systems play a significant role in revealing valuable insights. Call performance dashboards, live quality metrics, and recording tools enable you to spot patterns, coach agents, and monitor call flow in real-time. Everything is translateable into metrics that force action.
Streamline Communications
Communication today can be messy, from messaging apps, video chat, text messaging, email, etc. Modern VOIP systems can actually unify all of these into one streamlined communications platform! Voice, video, text, and chat work together in one UI, helping your team collaborate without bouncing between platforms. It’s a Streamline solution, just not the one RCI made itself famous for.
VOIP Phone Systems Keep Up
Companies conducting business on a global scale benefit significantly from the scalability built into VOIP phone systems. You can establish a local presence across multiple markets using toll-free or regional numbers. Bundled plans make international calling affordable, and you can add or remove users with ease as your business evolves.
With the cloud nature of VoIP, expanding or contracting is easy, making it a solution set that can develop with your business, without requiring hardware changes to implement this style of change.
CRM Compatibility
VOIP phone systems are also highly compatible with your existing software. Whether you’re using Salesforce, HubSpot, or something new, integrating with these platforms can keep your team up-to-date, allowing your customers to receive more personalized service. Context is everything, and it always comes across better when the customer knows you did your research before the call. Many systems can even dispatch automated emails or texts following a call, keeping you top-of-mind.
Much More Than Just a Phone
In short, VOIP phone systems aren’t just about making calls; they’re about improving business processes. From flexibility and mobility to analytics, security, and other advanced features, the modern phone system is smarter than ever. RCI Business Technology possesses the knowledge and experience in phone system installation to deliver game-changing technology to businesses throughout Virginia and beyond.
Ready to upgrade your phone system? Or just have questions? Let’s talk VOIP.
