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Category Archives: Quality

3 Ways You Shouldn’t Try to Save On Your Tech Budget

Posted on September 9, 2019September 9, 2019 by Anthony Georgetti | No Comments

1 Life Lesson from 2 Dentists A dentist I know once had a patient who superglued his crown onto his tooth. He wanted to save to some money. How do you think that worked out? A decade or so ago give or take another, John Whitcomb got a call from a different dentist having an […]

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A Short Story From the RCI Archives

Posted on July 22, 2019July 22, 2019 by Anthony Georgetti | No Comments

I heard an old, old story.   Once upon a time… Everyone loves a little story here and there. We make sense of life through stories. We share them when we want to get a point across or lighten the mood. We read them to pass the time. With RCI having been in business for […]

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3 Ways Your Phones Are Losing You Money and How to Stop It

Posted on June 24, 2019June 24, 2019 by Anthony Georgetti | No Comments

Have you counted the cost? Should I phone a friend or walk away with the money? Your telephone system is an integral part of your business, but so are your finances. A business shouldn’t have to choose between the two. Unfortunately, many have been put in such a situation for a wide variety of reasons. […]

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Phone System Features That Measure and Improve Your Customer Service

Posted on March 19, 2019March 19, 2019 by Anthony Georgetti | No Comments

Your Service is Your Product How do you know if your employees are doing a good job with customers? We spent the last two blog posts talking about ways a phone system can add or subtract from a customer experience. But the most important factor in whether your customers are happy with your company or […]

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Is Your Telephone System a Plus or a Minus?

Posted on February 19, 2019February 19, 2019 by Anthony Georgetti | No Comments

Making Sure Your Phone System Enhances Your Client Experience When you run a business, or any part of a business, you know that your customers are your most important asset. You also know that every choice you make is either a plus or minus for your customers. Every decision makes you more or less likely […]

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