Blog

More Business is Great! If You Can Handle it...   Across Virginia, pandemic restrictions have been winding down. Crowds have increased. We’re seeing fewer masks. Capacity limitations have been removed. And with the restriction wind down has come a pick-up in business. Having additional customers is always a positive development!...

If You Don't Have Simple Voicemail, You're Probably Not Using It to Its Fullest Potential Have you ever received a letter or bill addressed to your home address but to a person who doesn't live there? Addresses don't move with people and sometimes updating a particular company or even friend...

Isn't Cybersecurity Fun? If you are a regular reader of the RCI blog, you may notice that today’s blog is a little late. Why? Our site was down earlier in the week. Why? The host of our site, one of the leading hosting sites in the world was having “connectivity...

Call Logging We’ve all been there. You hang up with a customer and say, “Gee, I wish I recorded that.”  Maybe things went poorly. Maybe you’re having a difficult time remembering a date, time, or name. Maybe you need a coworker or supervisor to weigh in on something and you...

Choosing an IT Company Good help is hard to find... Its hard to find companies that will take good care of you. That's true whether you’re selecting a pediatrician for your child, your regular lunch spot or a service provider for your business. But when it comes to a major...

Safety First? Well, not always it seems...   Safe Workplace Technology The old adage “Safety First” is a good one to live by.  But at work, sometimes safety can take a back seat to profit or efficiency. It’s not alway deliberate negligence (to coin an oxymoron). Sometimes in the rush...

The 7 Business Telephone Users RCI has been in business providing and servicing telephone equipment in the greater Roanoke Valley, Southwest and Central Virginia for over 40 years. When you’ve been in business that long you come to know customer needs. Every business telephone user is different but you come...

Waiting On Hold On the Telephone The Blog Will Be With You In a Moment We Care About Your Readership Don't you love being put on hold? The music? The uncertainty? Maybe even the dead air?  The modern world is one of instant gratification. If you need an answer, you...

Cell Phone Integration for Business Communication Cell Phone Integration Is Now Essential Can you hear me now? Like it or not, cell phones have become ubiquitous in our lives. As unexpected disconnections, excessive clipping and garbled audio became commonplace and an acceptable part of communicating, inevitably cell phones began to...

Is it Time For a New Telephone System ?   Eventually, almost everything wears out: motors, elastic waist bands, couches and even phone systems. Take good care of everything and will take good care of you for as long as possible but like a car without the same pickup it...