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Telephone System GUI - User Experience is Key When you think about telephone systems, what do you think about? Most people think about calling, answering, and transferring – your most basic functions of telephone system. They’re important but standard. Voicemail and auto attendant probably come up the next most frequently....

Should You Hire an IT Professional? As a business owner or manager, you can’t do it all…but sometimes you feel like you have to. Budgets need to stretch after all. However, your time is valuable too so hiring out for specialists in certain areas is important. Some choices are obvious....

Buy Local (is Good for Service Too!)   Most of us like the concept. Buy American has been popular for years but in the last decade “Buy local” gained a lot of traction. Towns exhibit this trend with Buy Local bumper stickers with the name of the town, farmers' markets,...

Many SPAM Calls Start with A Roundabout Meandering Introduction   At the height of lockdown, Americans were streaming a lot of television. Although much new content was produced, viewer hunger tended to gravitate toward comfort food comedy nostalgia. And the number one program people streamed was The Office, the American...

More Business is Great! If You Can Handle it...   Across Virginia, pandemic restrictions have been winding down. Crowds have increased. We’re seeing fewer masks. Capacity limitations have been removed. And with the restriction wind down has come a pick-up in business. Having additional customers is always a positive development!...

If You Don't Have Simple Voicemail, You're Probably Not Using It to Its Fullest Potential Have you ever received a letter or bill addressed to your home address but to a person who doesn't live there? Addresses don't move with people and sometimes updating a particular company or even friend...

Isn't Cybersecurity Fun? If you are a regular reader of the RCI blog, you may notice that today’s blog is a little late. Why? Our site was down earlier in the week. Why? The host of our site, one of the leading hosting sites in the world was having “connectivity...

Call Logging We’ve all been there. You hang up with a customer and say, “Gee, I wish I recorded that.”  Maybe things went poorly. Maybe you’re having a difficult time remembering a date, time, or name. Maybe you need a coworker or supervisor to weigh in on something and you...

Choosing an IT Company Good help is hard to find... Its hard to find companies that will take good care of you. That's true whether you’re selecting a pediatrician for your child, your regular lunch spot or a service provider for your business. But when it comes to a major...